Front Office Agent - Administrative & Clerical jobs in Malta - May 2019
Recruitment Agency
Quad Consultancy

Front Office Agent

Customer support,
Front Office
Posted date 07/05/2019 |
Closing date 06/06/2019
Full Time Experienced
Our Client, operating in the Hospitality Industry in Malta, is looking to recruit a Front Office Agent to join their team on a full-time basis.


Main Duties:
  • Know the standards and put them into practice in his/her daily work;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in / Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change;
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.


Requirements:
  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.

All candidates must be eligible to work in the EU.


Quad Consultancy:
Quad is a boutique Human Resources Consultancy offering an array of bespoke services including recruitment, HR Advisory, Training & Development, Payroll Services and Salary Benchmarking and Legal Advisory, amongst others.

Kindly submit your application directly to us using the 'Apply Now' button.

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