Front Office Agent at Rosselli AX Privilege - Administrative & Clerical jobs in Malta - October 2019

Front Office Agent at Rosselli AX Privilege

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Rosselli AX Privilege Central Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Administrative & Clerical

Rosselli AX Privilege in Malta is looking to recruit a Front Office Agent to join their team on a full-time basis.  


Job Summary:
The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.


Responsibilities:

  • Know the standards and put them into practice in his/her daily work;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in / Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and;
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.
 

Requirements:
  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.



Rosselli AX Privilege:
The latest addition to the capital city, Rosselli – AX Privilege, is the first 5-star luxury hotel in Valletta. Once the residence of a well-established goldsmith and philanthropist, the Rosselli house has always been brimming with historical detail. Its richness has been passed onto generations and it is still highly visible in today’s reformed luxury hotel. The Rosselli rooms depict elegance, sophistication and extravagance while also having an element of comfort, satisfaction and convenience. All the rooms have their own story to tell. We invite you to choose the story you want to relive? Luxury is also evident through the hotel’s services and facilities. As soon as you step inside the hotel, you will be treated with authority, distinction and greatness. Well-taken care of by your personal butler and making use of the hotel’s supreme facilities, Rosselli – AX Privilege is your home away from home.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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