Front Office Agent at AX The Victoria - Administrative & Clerical jobs in Malta - October 2019

Front Office Agent at AX The Victoria

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AX The Victoria Central Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Administrative & Clerical

AX The Victoria in Malta is looking to recruit a Front Office Agent to join their team on a full-time basis. 


Job summary:
The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.


Responsibilities:

  • Know the standards and put them into practice in his/her daily work;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in/Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed;
  • Assist in checking VIP arrival rooms and spot-checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.



Requirements:

  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.



AX The Victoria:
Step into the world of this luxury 137 bedroom hotel with elegant rooms, extravagant spa facilities and multi-purpose conference halls with free Wi-Fi and underground parking facilities for your ultimate convenience. The Victoria Hotel revels in comfort and charm with the loyal staff’s help embracing a harmonious feeling of the home-like environment.  

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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