Events Coordinator at AX The Palace - Hospitality & Leisure jobs in Malta - December 2019

Events Coordinator at AX The Palace

at

AX The Palace Central Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Hospitality & Leisure

AX The Palace in Malta is looking to recruit an Events Coordinator to join their team on a full-time basis.


Job summary:
To ensure that clients and guests receive a pleasant and efficient personalized service, through constant co-ordination with other departments so as to ensure the proper welfare of guests when in-house.


Responsibilities:

  • Ensures administrative work is up-to-date and maintains updated records in the operating system;
  • To develop and maintain a high level of communication and effective relations with colleagues and clients;
  • To ensure that a high standard of liaison is maintained with all departments;
  • To ensure a pro-active sales attitude and to be aware of sales opportunities outside and within the hotel;
  • Assist to upsell on rooms, F&B and any other revenue-generating product;
  • Staying updated on the markets’ needs, trends and behaviour changes in order to adopt proactive and not reactive strategies;
  • To actively contribute towards achieving Revenue Plan objectives;
  • To ensure that all refused business is recorded with reasons of refusal;
  • To monitor customer feedback;
  • To collect information and build a database of guests’ (bookers and residents) history;
  • To co-ordinate events happening in-house;
  • Ensure to meet the hotels’ customer service standards, in a profitable manner;
  • Provide all information and guidance for the client in order to obtain accurate event specifications;
  • Conduct pre and post-event meetings with clients including hosting and showgrounds of the hotel’s venues;
  • Co-ordinate promotions sent to our e-mail database;
  • Participate at the annual Weddings Fair and any other ‘open days’ happening at the hotels’ venues;
  • Issue Event Quotes and follows up accordingly;
  • Produce Event Orders to be distributed to all relevant department heads;
  • Coordinate all details for the organization of upcoming events (ex. Welcome boards, personalized menus, table place names, table plans, etc.)
  • Monitor event billing in liaison with the accounts department;
  • Possess basic knowledge of:  
    • Audio/visual equipment operation;
    • Conference and banqueting set-ups;
    • Food and beverage know-how.
  • Developing new contacts with business suppliers and consolidating with all other bookers;
  • Ensuring that the Hotel’s overall standards are retained;
  • To be aware of and adhere to the department’s and hotel’s policies and procedures;
  • To assist in all aspects of the Hotel operation. 


Requirements:
  • At least have a minimum of 1-year selling/organizing weddings/social events;
  • Very well organized and smart in appearance;
  • Be fluent in Maltese, English and another European language;
  • Have excellent verbal and written communication skills;
  • Working experience and exposure in a hotel and/or F&B environment will be an advantage;
  • Computer literacy;
  • Excellent knowledge of Opera Sales and Catering will be an advantage;
  • Have strong negotiation, communications, interpersonal and presentation skills;
  • Be able to work flexible hours including evenings, weekends and public holidays.


AX The Palace:
The Palace Hotel in Sliema is one of the top 5 star hotels in Malta. It is highly rated for its 5-star services, exquisite cuisine, and impeccable organization and surroundings. The Palace provides top services and facilities. The Palace is an eco-leading efficient high-class hotel in Malta. It adopts a modern façade that attracts travellers and locals alike. As soon as you enter one of the top Sliema hotels in Malta, you are greeted by a world of luxury, exquisite accommodation and excellence in service.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.