Client Support Executive at Deriv (Europe) Ltd - Customer Service jobs in Malta - November 2020

Client Support Executive at Deriv (Europe) Ltd

JOB TYPE: Full Time JOB LEVEL: Experienced
Customer Service
Deriv (Europe) Ltd in Malta is looking to recruit a Client Support Executive (French or Portuguese or Russian Speaking) to join their team on a full-time basis.

The Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About the Role:
As a Client Support Executive at, you will assist our French or Portuguese or Russian Speaking clients with any issues regarding our products and services, build a mutually beneficial relationship with them and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

  • Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner;
  • Respond to customer inquiries by phone, email, social media, and live chat;
  • Process applications and customer documentation according to relevant policies and regulations;
  • File records and documents of customer interactions according to existing guidelines;
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base;
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers;
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction;
  • Attend events and seminars organized by affiliates.

Minimum Qualifications:
  • Excellent English and French or Portuguese or Russian skills, both oral and written;
  • Minimum of 5 years experience in a customer support role;
  • Proven track record of proactive problem-solving;
  • Experience working with affiliates and payment agents (digital currency exchanges).
Preferred Qualifications:
  • University degree in marketing, computer science, or a related field or equivalent practical experience in technical customer support;
  • Experience in the financial services or IT industry.

Perks and Benefits:
  • Market-based salary;
  • Annual performance bonus;
  • Health benefits;
  • Casual dress code;
  • Shift allowance;
  • Travel and internet allowances.

Deriv (Europe) Ltd:
Founded in 1999, (formerly is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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