Customer Hero - Customer Service jobs in Malta - November 2020

Customer Hero

at

Konnekt
JOB TYPE: Full Time JOB LEVEL: Entry
CATEGORY:
Customer Service

Our client is looking to recruit Customer Heros to join their growing customer service team. Your key responsibilities will include:

  • Delivering the best customer experience while acting as a direct point of contact for customers
  • Resolving queries from internal and external customers in a timely manner
  • Handling issues via different communication channels, such as chat, telephone, emails and social media platforms
  • Troubleshooting tickets and service requests and escalating accordingly
  • Upselling and promoting of products and services to engage customers and grow the business
  • Supporting the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging oneself
  • Guiding the customers and providing advice towards the best possible solution 

Education and Qualifications

  • Minimum O' Level qualification in Maltese and English
  • Excellent verbal and written communication in Maltese and English
  • Experience in a customer-driven environment
  • Exposure to Microsoft Suite products

Desired skills

  • Excellent communicator
  • Able to work under pressure and adhere to deadlines
  • Customer-oriented

 

This role is shift-based, with working hours ranging from 6am to 10pm (8 hours per shift), including weekends and public holidays. 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.