Client Service Executive at Deriv (Europe) Ltd - Customer Service jobs in Malta - November 2020

Client Service Executive at Deriv (Europe) Ltd

JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Customer Service
Deriv (Europe) Ltd in Malta is looking to recruit a Client Service Executive (French or Portuguese or Russian Speaking) to join their team on a full-time basis.

The Team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About the Role:
As a Client Service Executive at Deriv.com, you will assist our French or Portuguese or Russian Speaking clients with any issues regarding our products and services, build a mutually beneficial relationship with them and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities:
  • Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner;
  • Respond to customer inquiries by phone, email, social media, and live chat;
  • Process applications and customer documentation according to relevant policies and regulations;
  • File records and documents of customer interactions according to existing guidelines;
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base;
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers;
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction;
  • Attend events and seminars organized by Deriv.com affiliates.

Minimum Qualifications:
  • Excellent English and French or Portuguese or Russian skills, both oral and written;
  • Minimum of 5 years experience in a customer support role;
  • Proven track record of proactive problem-solving;
  • Experience working with affiliates and payment agents (digital currency exchanges).
Preferred Qualifications:
  • University degree in marketing, computer science, or a related field or equivalent practical experience in technical customer support;
  • Experience in the financial services or IT industry.
Perks and Benefits:
  • Market-based salary;
  • Annual performance bonus;
  • Health benefits;
  • Casual dress code;
  • Shift allowance;
  • Travel and internet allowances.

Deriv (Europe) Ltd:
Founded in 1999, Deriv.com (formerly Binary.com) is a pioneer in online trading. We enable our customers to trade on the world’s financial markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider. A career at Deriv.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.