Customer Service Agent at Car Sharing Services Malta Limited (GoTo) - Customer Service jobs in Malta - September 2020

Customer Service Agent at Car Sharing Services Malta Limited (GoTo)

JOB TYPE: Part Time JOB LEVEL: Experienced
Customer Service
Car Sharing Services Malta Limited (GoTo) is currently looking to recruit a Customer Service Agent to join their team on a part-time basis. The chosen candidate will be reporting to the Senior Customer Service Agent. 

Job Role:
The Customer Service Agent will be responsible for assisting clients through inbound calls with queries on registration and bookings, billing, vehicle finding, verifying client accounts, and providing technical first-line support. The chosen candidate will refer calls reporting faults or damage to the Chief Operations Officer.

  • The selected candidate shall be familiar with call centres or a customer-facing environment;
  • Possess effective communication and writing skills;
  • Be well organized and able to work in a team;
  • IT proficient and demonstrate a flair of technology and related processes;
  • Able to work on a part-time basis (20 hours per week) in a 24/7 Roster from Monday to Sunday.

*Personal data will be processed in compliance with applicable law as stated within our candidate privacy notice which can be accessed from our website.

*Interested applicants are to send their CV. Employer references may be requested at the second interview phase.

Car Sharing Services Malta Limited (GoTo):
GoTo Malta is the national car-sharing scheme in Malta and Gozo which provides residents and visitors with a green transportation alternative that relieves congestion, creates more parking spaces, reduces air pollution levels, promotes the development of electric vehicles market, and most importantly, saves the individual’s cost for transportation. The cars are self-driven by paid members from a designated, exclusive public car-space to another space paying a per-minute or hourly fee which includes electricity charge, reserved parking spots, insurance, and a Valletta CVA fee. GoTo Malta is available as iOS and Android apps, plus a desktop site. The app, which serves as a key to unlock the car, walks the user through the process of opening the vehicle, navigating the driver to the available parking near the user's destination and ending the trip. GoTo Malta is part of Debono Group, a long-established, multi-faceted group of companies operating in the field of the mobility of goods and people. Debono Group offers a dynamic, fun, diverse and respectful environment that focuses on bringing innovation to the urban lifestyle.

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