Sales & Customer Officer - Customer Service jobs in Malta - September 2020

Sales & Customer Officer

JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Customer Service
 

One of our clients in Malta is looking to recruit a Sales & Customer Officer to join their team on a full-time basis.

Responsibilities:

  • Providing product information to clients and responding to their queries;
  • Customer/policy records accordingly, issuing, and sending the appropriate paperwork and more;
  • Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers;
  • Verifying the identity of the customer in accordance with the procedure on customer identification and logging all calls in a call centre database;
  • Carrying out of pro-active marketing of products as well as surveys on the phone;
  • Carries out of regular quality checks e.g. monitoring random calls to improve quality, minimise errors and track operative performance;
  • Assists with work related to the improved performance and efficiency by proposing technology, software and workflow related improvements between the Regional Office and the supporting units  as well as its intermediaries;
  • Performs work as assigned about internal reports.

Requirements
  • Excellent oral and written communication in English and Maltese;
  • Minimum of 1-year experience;
  • Reading for tertiary qualification or professional qualification is an asset. 


Paragon Recruitment:
Paragon Europe is an innovative, international EU affairs, advisory, recruitment & compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more to supply the best workforce possible.

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