Calamatta Cuschieri Investment Services Ltd in Malta is currently looking to recruit a Customer Service Officer to join their team on a full-time basis.
*Calamatta Cuschieri Investment Services Ltd would like to reassure you that despite these very challenging times, we are taking all necessary precautions whilst providing a safe working environment for all our employees.
Currently looking for a Customer Service Officer who will form part of a team within our Call Centre working directly with clients to meet their needs, answer their questions, and provide support. You must be a keen note-taker who is adaptable and optimistic.
Duties & Responsibilities:
Experience & Education Requirements:
- Answer all incoming calls, live chats, emails and performing outbound calls;
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Assisting clients onboarding;
- Providing support to clients via CRM and other systems;
- Direct customers to online resources;
- Update customer records in the system, including notes about interactions;
- Pitch ideas for improving customer care;
- Admin and paperwork duties;
- Be vigilant with data protection and keep up to date with all data protection laws;
- Take full ownership of clients to ensure first call resolution;
- Follow communication procedures, guidelines, and policies;
- Contribute to team effort by accomplishing related results as needed.
- Ideally holds one year experience within customer service;
- IT Savvy.
- Clear communicator – Effective use of oral, visual, and written communication;
- Have excellent written and spoken skills in English and Maltese;
- Respectful to others treat all individuals with the utmost dignity and respect;
- Strong attention to detail;
- Take ownership and responsibility for all duties required;
- Able to work under pressure;
- Willing to work on shift basis which might include; nights, weekends, and public holidays.
*All Applications will be acknowledged and treated with maximum confidentiality
Calamatta Cuschieri Investment Services Ltd:
Calamatta Cuschieri is Malta's leading financial services firm. The company pioneered the local industry in 1972 and offers a full range of services including Live Online Trading & Independent Investment Advice, Saving Plans, Investment Management Services & Discretionary Portfolio services.