Customer Service Officer at Calamatta Cuschieri Investment Services Ltd - Customer Service jobs in Malta - May 2020

Customer Service Officer at Calamatta Cuschieri Investment Services Ltd

JOB TYPE: Full Time JOB LEVEL: Entry, Experienced
Customer Service

Calamatta Cuschieri Investment Services Ltd in Malta is currently looking to recruit a Customer Service Officer to join their team on a full-time basis.

*Calamatta Cuschieri Investment Services Ltd would like to reassure you that despite these very challenging times, we are taking all necessary precautions whilst providing a safe working environment for all our employees.

Job Role:
Currently looking for a Customer Service Officer who will form part of a team within our Call Centre working directly with clients to meet their needs, answer their questions, and provide support. You must be a keen note-taker who is adaptable and optimistic.

Duties & Responsibilities:

  • Answer all incoming calls, live chats, emails and performing outbound calls;
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Assisting clients onboarding;
  • Providing support to clients via CRM and other systems;
  • Direct customers to online resources;
  • Update customer records in the system, including notes about interactions;
  • Pitch ideas for improving customer care;
  • Admin and paperwork duties;
  • Be vigilant with data protection and keep up to date with all data protection laws;
  • Take full ownership of clients to ensure first call resolution;
  • Follow communication procedures, guidelines, and policies;
  • Contribute to team effort by accomplishing related results as needed.

Experience & Education Requirements:
  • Ideally holds one year experience within customer service;
  • IT Savvy.

Skills Requirements:
  • Clear communicator – Effective use of oral, visual, and written communication;
  • Have excellent written and spoken skills in English and Maltese;
  • Respectful to others treat all individuals with the utmost dignity and respect;
  • Strong attention to detail;
  • Take ownership and responsibility for all duties required;
  • Able to work under pressure;
  • Willing to work on shift basis which might include; nights, weekends, and public holidays.

*All Applications will be acknowledged and treated with maximum confidentiality

*Reference: CCMT01120

Calamatta Cuschieri Investment Services Ltd:
Calamatta Cuschieri is Malta's leading financial services firm. The company pioneered the local industry in 1972 and offers a full range of services including Live Online Trading & Independent Investment Advice, Saving Plans, Investment Management Services & Discretionary Portfolio services.

Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.

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