PAVI Supermarket in Malta is looking to recruit a Customer Care Representative
to join their team on a full-time basis.
Pavi Shopping Complex is situated in the centre of Qormi, covering approx 16,000 sqm. The main facade of the complex has a frontage of 131m overlooking Manuel Dimech Street, the main distributor road connecting Qormi to Marsa and Hamrun.
- Answer customer inquiries via phone, email, and in-person;
- Direct customers to online resources;
- Update customer records in the system, inform them about our loyalty card bonus scheme;
- Live announcements as requested by Supervisor;
- Create and maintain reports about customer interactions;
- Develop a rapport with customers;
- Encourage customers to complete surveys;
- Make recommendations to management to improve customer experience;
- Other general duties.