German Client Service Manager - Customer Service jobs in Malta - December 2019

German Client Service Manager

at

Konnekt
SALARY:
€30,000 to €35,000 / year
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Customer Service

As a German Client Service Manager, you will be responsible for managing the frontline customer service team, in order to deliver high-quality customer experience through any appropriate media. This role plays a crucial part in the success of the business by ensuring effective service delivery and therefore retention of our clients.

Responsibilities

  • Managing the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company Customer Care policy and procedure preferably in an online, multi-channel environment;
  • Ensuring that all administration and IT systems are fully utilised and managed effectively to achieve the objectives set by the company;
  • Understanding and knowledge of company policies and procedures and functional automation applications;
  • Training staff to deliver a high standard of customer service;
  • Handling customer complaints or any major incidents, such as a security issue;
  • Keeping accurate records of discussions or correspondence with customers;
  • Proven ability to operate independently as well as collaboratively;
  • Communicating with various internal departments.

 Skills and experience

  • High level of integrity, trust and respect. High energy and drive;
  • Approachable, adaptable and flexible;
  • An effective communicator. Problem solver;
  • Passionate and self-motivated, with positive "can do" approach;
  • Ability to motivate, inspire, mentor and coach others while maintaining a high-performing team within a positive, supportive work environment.
  • Strong customer service ethic;
  • Knowledge of customer service principles and practice;
  • Knowledge of relevant computer applications and high proficiency with the Internet;
  • Previous experience in a supervisory role is essential.
  • Excellent level of both written and spoken English and German 
  • Currently living in Malta


 

 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.