Customer Support Executive at Binary Europe Ltd - Customer Service jobs in Malta - December 2019

Customer Support Executive at Binary Europe Ltd


Binary Europe Ltd Central Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
Customer Service
Job vacancy: Customer Support Executive 

The team:
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About the role:
As a Customer Support Executive at, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

  • Resolve complex customer care issues through careful investigation, in keeping with existing policies, and in a clear, concise, friendly, and timely manner;
  • Respond to customer enquiries by phone, email, social media, and live chat;
  • Process applications and customer documentation according to relevant policies and regulations;
  • Perform regular testing on our products and services;
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers;
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.

Minimum qualifications:
  • Exceptional oral and written communication skills in English.

Preferred qualifications:
  • University degree in marketing, IT, or a related field or equivalent practical experience in technical customer support;
  • Experience in the financial services or IT industry;
  • Proficiency in other languages in addition to English.

Perks and benefits:
  • Market-based salary;
  • Annual performance bonus;
  • Health benefits;
  • Casual dress code;
  • Travel and internet allowances.

Binary Europe Ltd:
Founded in 1999, is a pioneer in online trading. We enable our customers to trade in world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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