Customer Service Representative at Centrecom Limited - Customer Service jobs in Malta - November 2019

Customer Service Representative at Centrecom Limited


Centrecom Limited North of Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
Customer Service

Centrecom Limited in Malta is looking to recruit a Customer Service Representative to join their team on a full-time basis.  The Customer Service Representatives at Centrecom are a team of experts who are trained in delivering professional customer service through several channels such as emails, live chats and social media.

The ideal candidate will be representing one of our clients in the Flower industry. We are looking for someone who is friendly and enjoys working in a dynamic and a multilingual contact centre, whilst enjoys helping and assist our customers.

Main Requirements:

  • Excellent level of English language both written and spoken;
  • Good communication skills and ability to respond to customer queries in a proficient way;
  • Customer-centric;
  • Excellent typing skills and ability to score 35 words per minute;
  • Able to work well under pressure and meet deadlines;
  • Able to handle queries and complaints via emails, live chat, Facebook and Twitter;
  • Flexible to work weekends and public holidays;
  • Previous experience in customer care positions is a must;
  • Available to start in November 2019.

Other Skills:

  • Understanding how content works on social media – knowing which content works and which doesn’t on social networks;
  • Creative mindset – understanding the creative process that provides creative content that engages with our customers.

Who will you be joining:

  • We are a dynamic and innovative company and we seek candidates who have the same spirit;
  • A company that values its employees and invests in their career growth;
  • We will provide full training for the first couple of weeks of employment;
  • You will receive hourly basic pay plus quarterly incentives based on performance and other benefit schemes;
  • Transport for the late evening shifts will also be provided.

Centrecom Limited:
Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. We consciously choose to care. We place our clients’ success and their customers’ interests at the heart of every decision we make. We choose to listen, understand and feel our clients’ needs and we become our clients’ eyes and ears, collecting data and information to continuously improve the services we provide. We set out to fulfil our Brand Promise through daily execution of our values and their expression within our company culture.  We believe that the empowering of our staff is key in achieving this and that is why we empower our people to do everything they can in order to delight the customers of our clients. We are here to make their experiences with our client’s Brand, memorable. We believe in getting the company culture right because it is our front-liners who delight your customers. We invest in their environment, training and tech tools to provide customers with a competitive edge.

Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.

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