Client Care Specialist - Customer Service jobs in Malta - November 2019

Client Care Specialist

at

Konnekt
JOB TYPE: Full Time JOB LEVEL: Entry
CATEGORY:
Customer Service

In the position of Client Care Specialist, you will be reporting to the Senior Specialist and you will be responsible for:

  • Handling incoming customer calls and assisting them in technical queries, ordering of parts, sales inquiries and follow-ups, finance and insurance-related queries
  • Replying to customers on Digital media, such as Facebook pages, messenger, live chats and service email
  • Processing documentation on parts arrival 
  • Booking Services for clients, monitoring and validating online service bookings and online orders/payments of parts
  • Meeting monthly targets and upselling (outbound calls) for service plans and servicing
  • Assisting the HR in recording employee sick leave and carrying out other duties as required 
     

Education and Experience

For this vacancy you will need:

  • Diploma in Mechanical Engineering (MQF Level 4)
  • 2 - 3 years of experience in a customer-facing position
  • Proficient in Microsoft Office Suite
  • Previous experience in a technical role will be given preference 
  • Excellent level of Maltese and English - both written and spoken
     

Skills

  • Strong communicator
  • Problem-solving attitude
  • Patient and a good listener 
     

Job Reference Code: UL628

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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