Contact Centre Agent at Saint James Hospital - Customer Service jobs in Malta - October 2019

Contact Centre Agent at Saint James Hospital


Saint James Hospital Central Malta
JOB TYPE: Full Time JOB LEVEL: Entry, Experienced
Customer Service
Saint James Hospital in Malta is looking to recruit a Contact Centre Agent to join their team on a full-time basis. 

Job role: 
The Contact Centre Agent is the first person with whom clients, patients and fellow employees speak over the phone. The ideal candidate has to portray a positive, helpful and professional demeanour with patients and colleagues alike.  He/she is responsible to act as the link between all the departments and co-ordinate all matters arising in relation to clients/patients.

The ideal candidate must be:
  • Able to confidently and professionally handle incoming and outgoing calls;
  • Able to provide a robust service to our patients as well as our internal clients by booking appointments and dealing with queries using our hospital information system;
  •  An excellent team player;
  • Computer literate and handle a conversation over the telephone at the same time;
  • Conversant in Maltese, English and preferably Italian;
  • Able to work under pressure;
  • Able to multi-task.

Training will be provided.

*The candidate will be expected to work different shifts.

Saint James Hospital:
Saint James Hospital Group is Malta's leading Private Health Care Group with over 30 years of experience in the Medical Field. A professional workforce, medical expertise, customer satisfaction and the latest technology are our driving forces. These are backed by our core values which are: Passion for Excellence; Mutual Respect; Personal Responsibility and Teamwork.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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