Gaming Customer Support German Speakin - Customer Service jobs in Malta - July 2019

Gaming Customer Support German Speakin

24,000 Per Year
Customer support
Posted date 17/06/2019 |
Closing date 31/07/2019
Full Time Experienced

As a Gaming Customer Support - German or Finnish Speaking, working as part of a team, you will be the 1st line Support for players wishing to contact the company with regards to various matters.

Your responsibilities will include:

  • Handling customer queries through Live Chat and email
  • Escalating to relevant departments and following up on the resolution
  • Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
  • Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
  • Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
  • Working closely with the VIP, Marketing and Risk/Payments department
  • Crediting bonuses & Free spins
  • Actively engaging customers in the view to increase player activity

Skills & Experience:

  • Previous experience in Support / Customer Service would be ideal
  • Excellent PC and internet skills
  • Excellent written and verbal communication skills both in German and English
  • Clear thinking and problem solving
  • The chosen candidate must be flexible and willing to work shifts.

The Gaming Customer Support - German  role is based in Malta with a reputable company operating within the iGaming industry.

Kindly submit your application directly to us using the 'Apply Now' button.


Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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