Chat Bot Administrator at Vittoria Services - Customer Service jobs in Malta - June 2019

Chat Bot Administrator at Vittoria Services

Central Malta

Customer support,
Technical support
Posted date 05/06/2019 |
Closing date 05/07/2019
Full Time Entry, Experienced
Vittoria Services in Malta is looking to recruit a Chat Bot Administrator to join their team on a full-time basis. Your love of technology and how it’s used to empower people, combined with your Passion for seeking out new and innovative solutions will be the key to your success with Vittoria Services. The Chat Bot Administrator is responsible for creating value by implementing and expanding the Chatbot functionalities. Also responsible for facilitating discussions, documenting requirements and executing automation in line with the business OKRs (Objectives and Key Results)

As their Chat Bot Administrator, we need you to:
  • Partner with the ChatBot Developer to document chat bot solutions;
  • Be accountable and take ownership of and expanding the Chatbot application across the enterprise over time;
  • Show your Passion!  Represent Vittoria Services with a passion as you research, recommend, and propose solutions to improve the way we handle interactions through a Chatbot;
  • Maintain the Integrity of our project road maps for all Chatbot business cases through ongoing participation in project design and development stages from the concept to final hand-off;
  • Embracing Teamwork to ensure business needs across Vittoria Services are collected, prioritized and communicated to our business partners
  • Keep abreast of the latest Chabot trends, techniques, and technologies;
  • Help the organization Embrace Change as you streamline and optimize our processes and solutions through the design, development, testing, implementation and support of chatbot business cases;
  • Create Value by maintaining knowledge of current and emerging technologies/products/trends related to chatbots and corresponding architectural solution;
  • Use Teamwork to Facilitate and document future automation requirements and provide a road map for Chatbot expansion with both the ChatBot Developer and Front Line staff;
  • At all times you have Accountability to:
    • Adhere to the Company’s Handbook and Code of Conduct;
    • Maintain the strictest level of confidentiality with all of our data;
  • You will also need to perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to your role.

To become their Chat Bot Administrator, you should meet these requirements:
  • Solid understanding of internal processes and procedures;
  • Problem-solving ability to diagnose and logically resolve customer problems using experience, good judgement and acquired knowledge of the Company and the tools we use;
  • Have a strong understanding of NLP / NLU / NLG;
  • Excellent verbal and written communication skills with the ability to work independently and as part of a team;
  • Experience with JavaScript, Python or other codes;
  • Knowledge/familiarity with UX principles;
  • Strong Organizational and Technical writing skills;
  • REST API knowledge (development of and/or use);
  • Marketing and/or Advertising background/experience will be considered an asset;
  • Experience with features and functionalities of RPA - Robotic Process Automation tools is a bonus;
  • Without a doubt, you should have the flexibility to work in a Fun, fast-paced environment with a rotating 24/7 schedule and sometimes even be required to work on holidays if needs be.

What they offer in return:
  • Great location at Spinola Bay;
  • Competitive compensation;
  • Private Health Insurance;
  • Company sponsored car parking;
  • Fruit basket and tea biscuits all week;
  • Corporate Gym Membership rate with Cynergi;
  • Training and other Events to support your career;
  • Eye Care;
  • Corporate events were on-site and off-site.

​​​​​​Vittoria Services:
Vittoria IS Customer Service. Our unique team-first management style, combined with our core values and vast experience gives us both an edge in the industry and the advantage our employees are looking for in their careers.  At Vittoria Services we know the value of offering a customer journey that is positive, patient and considerate. We are a versatile outsourced call centre on the front lines of premium customer service. We offer customized technology solutions for our clients across a wide span of verticals. Custom-fit solutions guaranteed to improve efficiency and deliver personalized service and support. We are the experts at listening and making the customer experience feel easy, pleasant and secure.

Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.


Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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