eCabs Company Limited in Malta is looking to recruit Client Representatives
to join their team on a full-time basis. This position calls for smart, well-organised, self-motivated individuals with strong communication skills.
Specific Knowledge, Skills and Abilities:
- Deal directly with eCabs’ clients and Cab Drivers both from the eCabs head office in St Julians and the Airport;
- Professionally handle incoming requests and ensuring that issues are resolved both promptly and thoroughly;
- Keep records of complaints and comments, as well as actions are taken;
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience;
- Ensure service quality assurance and that both internal and external customers’ expectations are met and exceeded.
eCabs Company Limited:
eCabs is Malta’s leading minicab company with vehicles and people carriers dotting the Island ready to service requests 24 hours a day, 7 days a week. Call or book online and you’ll have one of our distinguishable black cabs in no time. Renowned for our outstanding customer service, we offer low to pick up time frames from any point in Malta.
- Ability to work both individually and in a team environment;
- Ability to work under pressure;
- Excellent communication skills, both written and verbal;
- Excellent problem-solving, listening and customer service skills;
- Must possess a professional friendly attitude and be able to quickly develop rapport;
- Must have a ‘can do’ attitude;
- Must have the ability to work a flexible schedule including weekends as well as public holidays;
- Knowledge of the local road network will be considered an asset;
- Knowledge of a language in addition to Maltese and English will be considered an asset.