Client Care Agent  - Customer Service jobs in Malta - April 2019
Employer
Car Sharing Services Malta

Client Care Agent 

West of Malta

|
Customer support,
Call Centre,
Technical support
Posted date 25/03/2019 |
Closing date 24/04/2019
Full Time Entry, Experienced
Go To Malta is seeking to recruit a Client Care Agent to further expand its team in fulfilling the customer experience journey with its existing growing clientele on a full-time basis.


Responsibilities:
Based in Malta and reporting to the Client Care Team Lead, the Client Care Agent will be responsible for assisting clients through inbound calls with queries on registration and bookings, billing, vehicle finding and providing technical first line support. The client care agent will refer calls reporting faults or damage to the Chief Operations Officer. The client care agent will also be responsible for creating client accounts.


Working Hours:
Client care agents will be required to work on a full-time, permanent basis of 40 hours per week in a 247 roster from Monday to Sunday. Hours worked over and above 40 hours per week shall be paid at overtime rates as per local employment legislation. The team shall be engaged in the first week of September.   


Go To Malta:
CAR2GO, a world-renowned international car-sharing service provider, is planning to establish a national car-sharing scheme in Malta and Gozo, which in Malta will be operating under the brand GoTo Malta. The car-sharing program will provide Malta residents and visitors with a green transportation alternative that will relieve congestion, create more parking spaces, reduce air pollution levels, promote the development of electric vehicles market, and most importantly, save the individual’s cost for transportation. The cars will be self-driven by paid members from a designated, exclusive public car- space to another space paying a per-minute or hourly fee which includes electricity charge, reserved parking spots, insurance and a Valletta CVA fee. GoTo Malta will be available as iOS and Android apps, plus a desktop site. The app, which serves as a key to unlock the car, will walk the user through the process of opening the vehicle, navigating the driver to the available parking near the user's destination and ending the trip.

 

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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