Account Management is at the heart of our company. Customer Relationship building is key and as a Junior Account Manager, you will be the one that our customers will contact and vice versa. It means you will understand their issues from their perspective, at the same time you’ll be having extensive knowledge on systems and multiple ways to solve customer’s problems at first point of contact. Not only do we aim to solve the customers’ issues and provide excellent support, we want you to offer our players the best value and be an integrated part of the whole casino experience!
The purpose for this role is to represent Grasswood in all customer interactions, giving nothing less than the best service possible. We are open 24/7. The Junior Account Managers will be working on 8 hours shifts (including 30 minutes paid break) totaling a 40 hours/week. Daily responsibilities will include communication with customers through email, phone as well as chat.
Skills & Competencies
Grasswood Entertainments Limited:
Grasswood Entertainments Limited is an marketing operator which supports several brands. Here at Grasswood we take pride in what we do as we focus on respect, appreciation and dignity towards each other and our customers. Our success depends on our ability to work as a whole and build relationships with each other. We always aim high and expect the best from ourselves both professionally and personally whilst focusing on finding a solution. We like to take the lead, lift others up, climb, enjoy the thrive and the journey. Working in a customer service focused environment at Grasswood Entertainments means being part of the ambition of becoming the best service provider in the industry. Hence, we are looking for a pro-active, forward thinking candidates that can help drive this company ethos forward. You should be able to work and think independently, come up with creative solutions when needed as well as follow the company guidelines.
Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.
Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.