Team Leader Customer Support (Swedish Speaking) - Customer Service jobs in Malta - March 2019

Team Leader Customer Support (Swedish Speaking)

25,000-28,000 Per Year
Customer support
Posted date 08/03/2019 |
Closing date 07/04/2019
Full Time Experienced

Paragon Europe in Malta is looking to recruit an ambitious and driven Team Leader Customer Support (Swedish Speaking) to join their team within the I-Gaming Sector on a full-time basis. 


A typical day might include:

  • Supporting agents with their personal development;
  • Reviewing of tickets for quality assurance and to help agents grow;
  • Setting up a schedule; 
  • Developing and updating material and procedures for the team; 
  • Assist in the recruitment process; 
  • Aid manager with any tasks that need to be completed; 
  • Assure emails, KYC and chats are handled in a timely and proper manner; 
  • Maintain great knowledge of all products and websites; 
  • At all times have a positive, professional and approachable attitude.



You are good at:  

  • Helping agents with any difficult cases, escalations, questions, or technical problems; 
  • Can work well under pressure; 
  • Being an exemplary and responsible team player; 
  • Training of new team members.



You also possess:  

  • 1+ year of gaming experience;  
  • Excellent written and verbal communication skills (Swedish and English).



Benefits: 

  • Bright open-plan office is in the heart of Malta’s amusement area; 
  • Private health insurance;
  • Health benefits;
  • Family-friendly firm;
  • Company Events.


Paragon Europe:
Paragon Europe is an innovative, international EU affairs, advisory and compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more. We assist these organisations with the sourcing and implementation of EU funded projects and tailor our services to each individual requirement ensuring positive results every time. Besides advising public and private organisations on EU funding, Paragon staff also assist good organisations to become great through business and financial advice.

Kindly submit your application directly to us using the 'Apply Now' button.

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

Gaming Jobs in Malta are related to the development, management and support of betting and gaming companies. Jobs in gaming include betting, casino, fraud, payments, gaming dealers, affiliate management, customer support, sports trading and odds compilation roles. Discover our gaming jobs in Malta.

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