Paragon Europe in Malta is looking to recruit an ambitious and driven Team Leader Customer Support (Swedish Speaking) to join their team within the I-Gaming Sector on a full-time basis.
A typical day might include:
- Supporting agents with their personal development;
- Reviewing of tickets for quality assurance and to help agents grow;
- Setting up a schedule;
- Developing and updating material and procedures for the team;
- Assist in the recruitment process;
- Aid manager with any tasks that need to be completed;
- Assure emails, KYC and chats are handled in a timely and proper manner;
- Maintain great knowledge of all products and websites;
- At all times have a positive, professional and approachable attitude.
You are good at:
- Helping agents with any difficult cases, escalations, questions, or technical problems;
- Can work well under pressure;
- Being an exemplary and responsible team player;
- Training of new team members.
You also possess:
- 1+ year of gaming experience;
- Excellent written and verbal communication skills (Swedish and English).
Paragon Europe is an innovative, international EU affairs, advisory and compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more. We assist these organisations with the sourcing and implementation of EU funded projects and tailor our services to each individual requirement ensuring positive results every time. Besides advising public and private organisations on EU funding, Paragon staff also assist good organisations to become great through business and financial advice.
- Bright open-plan office is in the heart of Malta’s amusement area;
- Private health insurance;
- Health benefits;
- Family-friendly firm;
- Company Events.