Customer Service Officer (Dutch or French speaking) - Customer Service jobs in Malta - May 2019

Customer Service Officer (Dutch or French speaking)

Customer support
Posted date 13/05/2019 |
Closing date 12/06/2019
Full Time Entry, Experienced
Our client, a leading Banking company in Malta, is looking for a Customer Service Officer (Dutch or French speaking) to join their team. 


Main Duties:
  • Answer incoming calls and reply to emails from prospective and existing customers;
  • Follow up customers requests that cannot be answered immediately and conduct the necessary internal investigations;
  • Execute customers instructions and log customers complaints according to internal procedures;
  • Pro-actively contact customers who are in the process of opening an account or trial users of portfolios to activate them;
  • Support marketing and commercial initiatives to promote the platform through outbound calls;
  • Help with understanding customers by collecting customers suggestions and feedback;
  • Be proactive in acquiring knowledge from within the business and also externally that will help you improve the customer experience.


Requirements:
  • Excellent verbal and written communication skills, in both - Dutch or French and English;
  • Willing to work flexible hours;
  • Previous experience in a customer service role will be considered an asset;
  • Basic knowledge of banking and financial products is desirable.

Candidate must be eligible to work in the EU.


Quad Consultancy:
Quad is a boutique Human Resources Consultancy offering an array of bespoke services including recruitment, HR Advisory, Training & Development, Payroll Services and Salary Benchmarking and Legal Advisory, amongst others.

Kindly submit your application directly to us using the 'Apply Now' button.

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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