A Customer Service (Dutch & French Speaking) Malta is required on a full-time basis within the Crafting & Fashion E-Commerce industry to join BOMA Limited.
Job Description: Customer Service (40%): Responsible for handling customer inquiries for French, Dutch & English customers through phone, chat, email and social media. Provide the customer with a solution-oriented customer service experience which addresses the customer issue/request and is clear, honest, positive and constructive.
Take ownership of addressing customer issues by managing:
Stakeholders: customers, management, factory and fulfilment
Processes: tickets, action lists, escalations and refunds
Systems: order and helpdesk systems
Be pro-active in proposing improvements and informing management on recurring customer issues.
Graphic Design (40%):
You work with the customer to turn their logo into a perfect label. The label is an important brand asset for the customer and once produced you’ll see and share the physical result with the customer. It’s very fulfilling. This requires basic photoshop skills (can be learned on the job).
Online Marketing (20%): Support our Online Marketing efforts. Work with our Marketing department to implement marketing campaigns in the country of the language you are covering.
Find bloggers in the crafting community and build partnerships for guest blogging, articles about our product, etc
Work with magazines, websites on paid advertising campaigns.
Native or fluent in Dutch and French
Fluent in English
Responsible and with a drive to listen to, understand and provide solutions to the customer
Positive, constructive and professional attitude.
Can prioritize and organize properly
Performs multiple tasks simultaneously
Image editing / graphic design in photoshop – basic skills
Eager to learn and has the ambition to develop within the position and to increase responsibilities and scope
Use appropriate judgment taking decisions versus escalating to management
Able to work under pressure to meet daily workload
Self-starter with the ability to work independently with minimal supervision
Ability to maintain confidentiality and manage confidential information
Ability to learn and challenge processes, procedures and systems.
Not required, but very useful skills:
Online marketing experience (SEO, SEA, Social Media, Content Marketing, etc)
An environment where you are expected to come up with the best long-term solution for the customer. No cost pressure, customer first.
Passionate, interesting and very grateful customers. You work closely with the customer to create the perfect label
Autonomy and freedom to complete your work, we don’t work with scripts
Fast changing and growing start-up company
Salary EUR20,000-EUR23,000 gross depending on background and experience.
BOMA Limited: The Dutch Label Shop is an e-commerce company, which specializes in small quantity custom supplies for fabric product creators. Our clients include fashion designers, crafters, boutique shop owners and upholstery artists. We started selling in the USA/Canada through Dutchlabelshop.com. As of August 2016, we are living in Europe selling in all major EU markets and with the ambition to sell across the whole of Europe and eventually the whole world. We set up a company in Malta (BOMA Ltd), which will serve as our European office for Customer Service and marketing. We are a small, but global company with a team that’s working out of Malta, USA, Netherlands, France, China, Philippines, India & Vietnam. The two founding partners and current owners are Arjan Mastwijk and Hielke Booijink.
Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.
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