Customer Service Agent (Temporary)
Paddy Power Betfair

Customer Service Agent (Temporary)

Central Malta
Customer support,
Sports Trading & Odds Compilation
Posted date 12/01/2018 |
Closing date 11/02/2018
Full Time Entry
Job Vacancy: Customer Service Agent (Temporary).

Are you looking to break into the iGaming Industry?  Would you like to be part of a collaborative team?  Does the idea of free fruit, beer & pizza Fridays and an on-site gym appeal to you?  Would you like to play pool, table tennis, foosball or PlayStation on your break? 

If so, you’re in luck!  Paddy Power Betfair is hiring multiple Customer Service Agents for fix term contracts.   

Customer Service Agents are the first point of contact for Paddy Power Betfair customers and are responsible for answering any customer enquiries.

Key Responsibilities / Duties:
  • Respond promptly and effectively to incoming customer enquiries through various channels including live chat, phone, email and social media
  • Build & develop strong customer relationships
  • Ensure that more complex customer issues are followed up and resolved in a timely manner
  • Feedback recurring customer issues to Team Leader/EMT and relevant internal departments
  • Contribute to the on-going development and improvement of the Paddy Power Betfair customer experience
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and customer satisfaction targets
  • Achieve a high level of first-time resolutions for all customer contacts
  • Respond and action requests from the management team

Essential Skills & Experience:
  • Full eligibility to work in Malta
  • Happy to work mixed shifts between 6:00 am and 3:30 am
  • Excellent verbal and written English
  • Excellent typing skills – speed and accuracy & computer literacy
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • A proven team player with a 'can-do' attitude
  • Flexible approach to working in a dynamic and often hectic environment, able to multitask
  • High level of customer service orientation, with a proven ability to see problems through to their resolution

Would be considered an Asset:
  • Customer service experience
  • Igaming experience
  • Experience of using Microsoft Word, Excel and the Internet
  • A passion for sports


About us:
Paddy Power Betfair plc was formed in February 2016 from the merger of two of the fastest-growing online betting operators in the world; Paddy Power plc and Betfair Group 
Plc. Paddy Power is a multichannel (online and retail) betting operator widely seen as one of the most distinctive consumer brands in Europe. Betfair is an innovative online-only betting operator which pioneered the betting exchange in 2000, changing the landscape of the sports betting industry over the next decade.

The combined Paddy Power Betfair group is a significant scale player in the industry, with total revenues of £1.3bn coming from a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe. We employ over 7000 people with a strong focus on online (80% of revenue) and fully regulated markets (95% of revenue). We also operate two of the most exciting international sports betting operators; Sportsbet in Australia and TVG in the USA.

What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected. People who – day in, day out – help us to beat the competition in some highly competitive markets. The customer is at the heart of everything we do and above all we value people who go the extra mile to consistently deliver exceptional service.

Doing things differently, believing in ourselves and each other, and never settling for second best has led to double-digit growth, and it also means our employees are readily equipped to step up and excel their careers. So if you share our passion, and you’ve had enough dull moments in your work life to last a lifetime, join a team at the heart of the action, ahead of the pack and pushing boundaries at Paddy Power Betfair.



Kindly submit your application directly to us using the 'Apply Now' button.


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