Customer Service Agent - German Speaking - Customer Service jobs in Malta - August 2020

Customer Service Agent - German Speaking

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Konnekt
JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Customer Service

In this position of a German-speaking Customer Service Agent, you will be required to provide top-notch service to customers across a number of communication channels for the German market. In this role, you will interact directly with our customers to answer questions, solve issues and maintain our company’s reputation for high-quality service.

 Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Knowing the products inside and out so that you can answer questions
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Skills & Experience

  • High school diploma or equivalent
  • 1+ years of experience in a customer service-related role
  • Excellent written and verbal communication skills (both English and German)
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team
  • Currently living in Malta

The chosen candidate will benefit from flexible working hours between 8am - 10pm (40 hrs) Mon - Sun

The chosen candidate will also benefit from Private Health Insurance and once a year paid (return) flight home (to Germany).

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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