Customer Service Account Executive - Customer Service jobs in Malta - August 2019

Customer Service Account Executive

22,000-30,000 Per Year
Customer support
Posted date 09/08/2019 |
Closing date 30/09/2019
Full Time Experienced

Our Client, a global aviation company, is seeking to recruit Customer Service Account Executives to join their Member and Customer Service team in Malta. 

Responsibilities:

  • Manage flight reservations and create all necessary flight documentation;
  • Capture customers’ requirements in a way which makes them feel at ease to work, entertain and relax all on the same journey;
  • Ensure that customers are kept informed of the progress, preparations and status of their flight prior to departure;
  • Communicate operational restrictions and define/ offer suitable options in such cases;
  • Organise ancillary services and ensure on-board dining is correct and up to standards;
  • Build, manage and maintain the company’s relationship with every customer.

Education and Experience

  • Excellent English language skills are a must;
  • Experience in customer service roles is essential.
  • Experience in dealing with VIP clients or high net worth clients would be considered an asset

Skills

  • Ability to skillfully handle difficult and demanding situations, while ensuring that the customers’ experience is seamless;
  • Enthusiasm and determination to provide exceptional service to all customers;
  • Proactive, service-driven, keen team-player and strong interpersonal skills;
  • Maintain accuracy, strong attention to detail;
  • Ability to deliver punctually even when working under pressure.

You will be required to work a shift pattern of four consecutive 12 hour shifts, two day shifts and two night shifts, followed by four consecutive days off.

Kindly submit your application directly to us using the 'Apply Now' button.

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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