Customer Intelligence and Responsible Gaming Agent (Swedish Speaking) - Customer Service jobs in Malta - January 2019
White Hat Gaming Ltd

Customer Intelligence and Responsible Gaming Agent (Swedish Speaking)

North of Malta

Customer support,
Sports Trading & Odds Compilation
Posted date 10/01/2019 |
Closing date 18/01/2019
Full Time Entry, Experienced
White Hat Gaming, Malta is looking to recruit a Customer Intelligence and Responsible Gaming Agent (Swedish Speaking) on a full-time basis to join their dedicated team. As a Customer Intelligence and Responsible Gaming Agent, your main responsibilities will be to safeguard our players and business by analysing gameplay, performing advanced due diligence checks and monitoring our ever-growing base of clientele. 

Duties include:
  • Monitoring accounts where RG concerns have been identified
  • Analysing gameplay to identify issues of problem gambling
  • Confirming appropriate interactions are received
  • Identifying players requiring advanced due diligence
  • Using open sources to create player profiles when necessary
  • Maintaining existing player profiles
  • Assisting other departments with their concerns around player behaviour.

We’re looking for a fluent Swedish speaker with:
  • Enthusiasm and a willingness to learn
  • Excellent attention to detail
  • A positive attitude
  • Ability to multi-task and prioritise workloads
  • Analytical skills
  • A keen interest in i-gaming. 

Previous i-gaming experience is advantageous, but not essential as full training will be provided.

White Hat Gaming:
White Hat Gaming is a gaming software aggregator providing a market-leading casino, poker and bingo content. Our product is a full service 'one-stop-shop' offering that includes content, customer support, retention, fraud & risk, licensing, hosting, web-development and payment processing. We provide both a direct API for existing Operators and a full white-label offering. Our product is modular which provides Operators with a highly cost-effective entry into the sector whilst benefiting from our experience. As an aggregator of 3rd party game suppliers, we can provide a wide range of up-to-date content as soon as it becomes available.

Kindly submit your application directly to us using the 'Apply Now' button.


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