Customer Care Agent - Customer Service jobs in Malta - September 2018
Employer
Centrecom Limited

Customer Care Agent

North of Malta

|
Customer support,
Call Centre,
Technical support
Posted date 11/09/2018 |
Closing date 11/10/2018
Full/Part time Experienced

Customer Care Agents is required on a full/part-time basis within the Customer Service department to join Centrecom. To support our mission of delivering a remarkable experience to our customers. In this role, you will be responsible for assisting customers with their requests by answering incoming calls and inquiries with the highest degree of courtesy and professionalism with first call resolution.



What you’ll receive:

  • Training:  Paid training, as well as on-going training modules to improve product knowledge
  • Pay: You will receive an hourly basic pay plus quarterly incentives based on performance
  • Benefits: Exceptional schemes and bonuses
  • Support: A team of professionals who are available to help you navigate and grow.


Responsibilities:
  • Adhere to our Customer connection methodology to ensure customers receive a remarkable experience
  • Utilise available resources to efficiently handle customer requests
  • Consistently meet or exceed performance goals and maintain productivity standards
  • Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.



Qualifications:

  • Available to work on full-time or part-time basis between 20 - 40 hours/week including weekends
  • Be computer literate, preferably in possession of an ECDL certificate
  • Fluency in Maltese and/or English both spoken and written. Any other languages such as Italian, French or German will be considered an asset.
  • Excellent communication and listening skills
  • A can-do attitude and the ability to work on their own initiative with limited supervision
  • Previous experience in any customer care role is compulsory.



Are you ready to join the fun? Apply now:

  • Complete your CV and send it to us
  • Sit back, relax, and if you are shortlisted we'll be in touch with you. 



Centrecom:
At Centrecom we are a multi-lingual International Business Process Outsourcing (BPO) company offering back and front office services.

Kindly submit your application directly to us using the 'Apply Now' button. Immediate start is available for the right candidate.

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.

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