Compliance Team Leader - German - Gaming jobs in Malta - December 2020

Compliance Team Leader - German

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Konnekt
JOB TYPE: Full Time JOB LEVEL: Experienced

As a German Due Diligence / Compliance Team Leader, you will report to the AML Manager and be responsible for leading a team of Due Diligence Officers ensuring that all daily work tasks and activities are carried out in line with agreed service levels and department objectives.

Responsibilities

  • Allocation of daily work tasks and supporting the officers where there is a need to maintain service levels.
  • Ensure fully compliant with the GBGC LCCP and GGC.
  • All licencing objectives are adhered to.
  • Review and analyse received Source of funds/wealth documentation to ensure that customers are gambling with legitimately derived income as well as addressing and identifying any affordability concerns.
  • Produce detailed summaries of SOF/SOW account reviews ensuring they are escalated to key internal stakeholders.
  • Monitor activity; improve operating efficiency and the contact handling quality.and prepare and assist in performance appraisals for EDD Officers.
  • Educate, develop, and motivate staff to meet or exceed service levels, quality and operational expectations.
  • Acting as the first point of contact for escalated queries ensuring Officers are shown how to deal with such queries in the future.
  • Carry out customer interactions on email and telephone, these interactions are of a sensitive nature with some difficult conversations, situations and personal issues.
  • Resolving escalated customer queries and completing account reviews and summaries for the AML Manager.
  • Ensure all systems are functioning and working efficiently.
  • Ensure that all incoming queries are dealt with accurately and in a timely manner
  • Working closely with the AML Manager to ensure a consistent approach in work practices.
  • Communicate with other teams and departments to handle various projects as required
  • Liaising with DMLRO/MLRO to ensure any suspicious activity is highlighted for investigation

    Experience & Qualifications
     
  • You will hold a Native level German and be also fluent in English
  • Experience of working within an AML environment in the online gambling industry.
  • Previous experience of reviewing customer SOF/SOW documentation.
  • Experience leading a team would be preferred.
  • Be able to use common sense to ask the right questions when assessing customers’ behaviour and documentation.
  • Motivated, well organised, and accurate with high attention to detail.
  • Able to work on own initiative and strive to continually improve processes
  • Strong communication skills, and ability to influence all levels to ensure the Compliance department always operates within a compliant framework
  • Ability to work under pressure, able to prioritise, multi-task and deliver tasks to deadlines
  • Confident telephone manner with the ability to communicate with customers in a clear and positive way.

Working hours for this role will be 40 Hours per week to suit the needs of the business. and will include weekend and evening work.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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