Client Services Administrator at deVere - Administrative & Clerical jobs in Malta - May 2019

Client Services Administrator at deVere

Central Malta

Office support,
Customer support
Posted date 08/05/2019 |
Closing date 07/06/2019
Full Time Experienced
deVere Group Ltd in Malta is looking to recruit a Client Services Administrator to join their team on a full-time basis. The Client Services Administrator will hold a key role that contributes to the success of their client facing operations.

The Role entails:
  • Dealing with the general day-to-day administration of the department via telephone, correspondence and email etc;
  • Build and maintain a rapport thru means of electronic mail with the clients ensuring that all queries are dealt with in an efficient manner;
  • Such queries may include but are not limited to:
    • Change of addresses;
    • Valuations;
    • Premium holidays;
    • Payment and/or overdue enquiries;
    • Fund performance and contribution history;
    • Surrender/withdrawal requests;
    • Transfer of clients;
    • Premium increase/decrease;
  • Liaise with Institutes in obtaining relevant documentation;
  • Chase for outstanding documents whilst sending to appropriate personnel;
  • Liaise with various internal administration departments depending on the query and/or task at hand;
  • Manage all institutions online portals, accessing transaction/payments history and compiling reports for the client;
  • Dealing with all the administrative duties concerned with incoming and outgoing mail which will include for example sorting, scanning, distributing and filing;
  • Maintaining the upkeep of  the client record database;
  • Train any new recruits as and when required;
  • Handle and manage any ad-hoc projects that may crop up as and when requested by the management.

These duties and responsibilities may be amended from time to time at the sole discretion of the employer, subject to the formal notification being provided to the employee.

Distinguishing Features/Critical Competencies:
  • Attention to detail and accurate;
  • Works well under pressure and able to multi-task whilst handling phone calls;
  • Ability to work alone as well as part of a team;
  • Excellent communication skills and command of the English language;
  • Time management skills;
  • Solid command of the Microsoft Office Package.

Required/Desirable Qualifications/Experience:
  • Previous experience in a telephone based role and/or customer service is a must;
  • Preferably ECDL certified;
  • A degree level of education is considered to be an asset however not specifically required. Minimum A'level standard of education. 

deVere Group Ltd is a financial consultancy firm with a truly global presence, that prides itself in offering a world-class service to its clients.  The Company’s back office is situated in Malta since 2003 and has been an ever-growing & resourceful operation which continues to expand and seeks new talented and dedicated individuals to join our team.

Kindly submit your application directly to us using the 'Apply Now' button.


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