Assistant Night Manager - Hospitality & Leisure jobs in Malta - January 2019

Assistant Night Manager

Central Malta

|
General Management,
Operations,
Customer Relationship Management
Posted date 09/01/2019 |
Closing date 08/02/2019
Full Time Experienced
Hilton Malta is looking to recruit an Assistant Night Manager on a full-time basis to complement our Front Office team. Under the direction of the Front Office Manager, Assistant Front Office Manager and the supervision of the Night Manager, the Assistant Night Manager will operate and ensure the hotel end of day closure.
 

Specific Responsibilities of the Assistant Night Manager Include:
  • Prepare, maintain, and distribute statistical, financial, accounting and audit information to hotel departments
  • Ensure that all guest complaints are dealt with promptly and followed up on
  • Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Have a good knowledge of all security and emergency procedures and manage the instigation of these if required to do so
  • Ensure regular and VIP Guests are recognised and that the Front Office Department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Maintain good communication and working relationships with all hotel departments
  • Compile adequate handover for early team members / Duty Manager
  • Check figures, postings, and documents for accuracy.
 

What are we looking for?
  • Previous supervisory experience within the Front Office Department
  • A pleasant personality and a passion for customer service, who can anticipate guests’ needs
  • Possession of strong decision-making skills
  • Attention to detail and accuracy
  • Excellent use of computer applications, including proficiency in using a property management system – preferably OPERA or OnQ experience
  • Calm, efficient and the ability to work well under pressure
  • Excellent interpersonal and communication skills
  • Excellent numerical ability.
 

Hilton Malta:
As an oasis of Contemporary Living and Timeless Value, Hilton Malta has now established itself as the Island’s premier hotel. Ideally located within the award-winning Portomaso Yacht Marina, along with the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions and sites Malta has to offer.  A varied selection of Rooms and Suites offer the discerning traveller breathtaking views of The Mediterranean Sea or the Yacht Marina. The Hotel’s award-winning restaurants are considered to be amongst Malta’s finest eateries.  With four outdoor pools, the Myoka Spa, the Living Well Health Club, a Water Sports Centre, A Scuba Diving School, The Portomaso Casino and much more, the Hilton Malta is the ideal resort for a relaxing holiday. Accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility.

Kindly submit your application directly to us using the 'Apply Now' button.

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Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles. Discover more hospitality jobs in Malta.

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