Night Receptionist at AX Hotels Business Unit - Administrative & Clerical jobs in Malta - October 2019

Night Receptionist at AX Hotels Business Unit

JOB TYPE: Full Time JOB LEVEL: Experienced
CATEGORY:
Administrative & Clerical

AX Business Unit in Malta is looking to recruit a Night Receptionist to join their team on a full-time basis.  The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency.


Responsibilities:

  • Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in/Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed;
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.



Requirements:

  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.


The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.

Interested candidates are requested to send a detailed C.V. together with a covering letter. 


AX Business Unit:
AX started in 1975 in construction. The company was awarded a couple of landmark building and civil engineering contracts and by mid-eighties, it was already a well-established construction company with Malta’s largest hard rock quarry, the largest pre-cast and pre-stressed concrete plant on the island. Development was a natural diversification for the company. AX group developed individual terraced houses, large scale residential blocks, office blocks, hotels, restaurants. And in 1982 AX ventured into hospitality with AX Sunny Coast 4-star complex in Qawra being its first investment.  And soon after the Group inaugurated the largest hotel in Malta, the 4-star AX The Seashells at Suncrest Hotel. Today AX hotels manage 6 hotels including the 4-star AX The Victoria Hotel, a 200 year Palazzo Capua and 5-star city designer hotel in Sliema – AX The Palace. In 2017 AX hotels launched its lasts edition – AX The Saint John Boutique Hotel in Valletta and in 2019 they will be opening one more in Merchant Street. In 2015 AX Group launched the first retirement village on the island redefining the later lifestyle with the luxurious Hilltop Gardens and Simblija Care home in Naxxar. Today the AX Group of companies is a household name in Malta. It’s synonymous to landmark constructions and developments such as the superstructure Parliament in Valletta or restorations like the Birgu ditches. It’s a shareholder in the Valletta Cruise port and Valletta Waterfront and plans to launch the UNESCO approved tunnel underneath Valletta connecting Birgu and Sliema in the coming years.

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