Solana Hotel Hotel and Spa in Malta is looking to recruit an experienced Front Desk Shift-Leader to join their teamon a full-time basis.
Job Description: Reporting to the Front Office Executive, this position's primary responsibility is that of ensuring the efficient day to day running of the Front Desk, through good customer care practices, excellent communication skills and responsibility of the Front Desk during working hours. Asides from maintaining the quality standards, which the Hotel is established for, the candidate assists in the maximization of the financial performance, guests satisfaction and qualitative performance.
Profile Overview: The Front Desk Shift-Leader is primarily responsible for the daily activities of the Front Desk and its team including the adherence of the full standard of procedures set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster schedule and may include working night shifts.
Areas of Responsibility:
To provide and excel in customer care, provide accurate information to all guests and promote the Hotel’s services and products;
Interacts positively with the rest of the team and liaises directly with the line manager;
The efficient standard Front Desk procedures and their execution by the Team, such as Check-in/out, Telephone & Email operations, Billing & Cashiering, Night Auditing, inputting of data and basic clerical and organizational tasks;
Maintains a confident and mature approach, while practising tact and diplomacy;
Performs other related duties, tasks and responsibilities as determined by both the line manager and organisational needs, while providing an environment of openness and trust, with constant feedback and performance coaching;
Maintains product and service quality standards, by conducting ongoing evaluations and investigating complaints;
Assists in motivating the Team in applying excellent standards of customer care and acting professionally at all times, while identifies requirements for training;
Provides a two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
Package Details: The Remuneration offered will be negotiated according to the individual’s level of experience within such a position, however, will range in between €13,500 and €14,000. The role also comes with very encouraging and ambitious commissions and performance-related bonuses, which are however not included in the gross yearly package. Commissions and Performance Related Bonuses are granted at the discretion of the line manager and in tandem with the employee’s success where it comes to successfully selling various Hotel products & services.
Solana Hotel and Spa: The newly rebranded and refurbished Solana Hotel &Spa is a quality renowned 4-star Hotel situated in the northern part of the island of Malta. The property is run by the G3 Group.
Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.