iDeals Solutions Group is currently looking to fill the position of Support Assistant
in its Malta office. As a part of our customer service, we record data for customers on flash-drives and send it out to them worldwide by express delivery service from our London office. As a Support Assistant,
you would be assisting Customer Support Team located remotely with recording the flash-drives and sending them with delivery service. The procedures are quite simple, but we are looking for someone highly reliable since it is a stand-alone role (all your colleagues will be in remote access).
Your Expected Outcomes:
Your Competency Profile:
- Timely insertion and ejection of flash-drives for recording controlled remotely by the team;
- Preparing a parcel with flash-drives and sending it by courier service;
- Shipment control;
- Stock replenishment of blank flash drives and stationery;
- Full and immediate execution of instructions, prompt reaction to tasks received;
- Prompt answering the team, staying in touch all the time;
- In due course of time, accepting the duty of preparation of protection of flash drives against data copy;
- Assistance in office management and administrative support.
What We Offer:
- Fluent English;
- Eligible to be officially employed in England (consider citizenship of immigrants/expats);
- Advanced MS Windows skills (minor software and hardware troubleshooting with remote support from IT Helpdesk);
- Readiness for performing routine tasks;
- Flexibility with working hours on demand of the team and readiness for paid overtime hours - even the readiness to work on a weekend in case of urgency;
- Responsibility, duty performance, punctuality, sense of urgency, commitment to excellent tasks execution;
- A can-do attitude, high responsiveness and promptness in obeying;
- High self-discipline, job autonomy, self-management;
- Attention to detail, scrupulousness;
- Proven forethought - is an advantage.
- Very attractive, competitive salary (the 3rd Quartile level);
- Working with high-profile customers in the global market;
- A great opportunity to master your skills in a successful fast-growing business;
- Work in a professional team to ensure positive outcomes and great experiences are delivered;
- High level of workflow automation (we use Slack, 15Five, BambooHR, Workplace);
- Insurance compensation;
- Awesome team-building events abroad twice a year.
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.
iDeals Solutions Group:
iDeals Solutions Group is an international B2B SaaS company that has been providing virtual data room services since 2008. We have always created the best experience for customers looking for a solution that would allow them to store and share sensitive data securely. Over 2,000 clients – LG, Toyota, PWC, HP, EY, Deloitte, Barclays, Rothschild to name a few – inspire us to grow and become even better every day. Transparency, teamwork, taking responsibility, critical thinking and over delivery are our fundamental corporate principles. They empower our company to achieve the ultimate goal – to exceed customer expectations and deliver a product that surpasses the one they were expecting to get. We are a team of 150 colleagues who speak ten languages. We travel from different locations and get together twice a year to communicate in person and have fun.