Front Office Agent - Administrative & Clerical jobs in Malta - March 2019
Employer
AX The Saint John

Front Office Agent

Central Malta

|
Admin,
Customer support,
Front Office
Posted date 09/03/2019 |
Closing date 15/04/2019
Full Time Experienced

AX The Saint John, Malta is looking to recruit a Front Office Agent on a full-time basis. 

 

Job summary:

The selected candidate will be a self-confident and very well organised professional who portrays an image of efficiency. The ideal candidate must have a guest care as a priority, with every effort should be made to meet guests’ needs with all comments/complaints being actioned to a high degree of efficiency.

 

Responsibilities:
  • Know the standards and put them into practice in his/her daily work;
  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints;
  • Check-in / Check-out Procedures;
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required;
  • Keep a good rapport with all Tour Operator couriers and group leaders;
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained;
  • Promote all Hotel Sales and in-house facilities;
  • Check and monitor any functions taking place at the time;
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed;
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival;
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly.


Requirements:
  • A good standard of education;
  • Fluency in English; another European language will be considered as an advantage;
  • Be computer literate;
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage;
  • Has previous working experience in Front of House operations;
  • Able to work on his/her own initiative and take decisions when not supervised;
  • Willing to work flexible hours including weekends.

 



AX The Saint John:
Welcome to AX The Saint John – a boutique accommodation where urban living is redefined. Once a former merchant’s residence and shop, the accommodation was reformulated as the successful and hospitable setting that it is today but never losing its rich history. Rooms at AX The Saint John combine luxury, technology and style – ideal for the smart and independent traveller.

 

  

Kindly submit your application directly to us using the 'Apply Now' button.

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