Paragon Europe in Malta is looking to recruit a Technical Administrator to join their team on a full-time basis. The Technical Administrator will report to the After Sales manager and Administrative Support Team Leader to specifically manage the lifts’ certification process.
A typical day might include:
Establish effective working relationships with customers, subcontractors and engineers;
Ensure that high-quality service and standard with due recognition of the client is assured;
Act as an intermediary between the Technical Engineer and the Client;
Facilitate the planning and scheduling of lifts;
Provide detailed schedules of the work progress;
Follow up on snag lists forwarded by the engineer to ensure lift installed is in conformity with the certification standards;
Issue repair quotes;
Use an ERP system for data, reports, etc;
Provide effective and timely communication to all stakeholders regarding technical .information, resolution of issues and achievement of milestones listed in the snag lists;
Build positive relationships with customers;
Health and safety awareness;
Maintain customer’s trust relationship by keeping service information confidential;
Adhere to company policies and procedures;
Any other duties as may be necessary from time to time.
You are good at:
Conducts professional behaviour with a positive ‘Can Do’ attitude;
Organised, works independently and able to prioritise his/her workload;
Strong customer services practices and skills;
Punctual and dependable;
A clear communicator and an active listener.
You also possess:
Minimum of 1-year experience in a similar role within a technical industry preferably in a customer-oriented environment;
Sound understanding of technical terms within this industry;
Excellent written and oral proficiency in English and preferably also Maltese;
Advanced proficiency with computing and electronic devices;
Possess a valid driving licence.
Paragon Europe: Paragon Europe is an innovative, international EU affairs, advisory and compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more. We assist these organisations with the sourcing and implementation of EU funded projects and tailor our services to each individual requirement ensuring positive results every time. Besides advising public and private organisations on EU funding, Paragon staff also assist good organisations to become great through business and financial advice.
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