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Paddy Power Betfair

Temporary Identity & Verification Customer Service Agent

Central Malta
Posted date | 04/01/2017 Closing date | 03/02/2017
Full Time Entry
Customer support
Risk & Fraud
Job Vacancy: (Temporary) Identity & Verification Customer Service Agent 

Customer Operations Agents are the first point of contact for Paddy Power Betfair customers and manage all aspects of the Betfair customer experience. They are also the first line of defence against Application Fraudsters. Role holders will need to show a high level of adaptability to different products and subject matters (such as Identity & Verification, Customer Service, Fraud etc).

Key Responsibilities:
• Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts
• Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media
• Ensure that more complex customer issues are followed up and resolved in a timely manner

• Full eligibility to work in Malta
• Happy to work mixed shifts across weekdays and weekends
• Ability to strike a balance between risk, compliance and customer experience
• A demonstrable high level of attention to detail with regard to document examination, be confidential and act with integrity
• High level of customer service orientation, with a proven ability to see problems through to their resolution including making both oral and written contact with applicants to validate the authenticity of their application.
• Excellent verbal and written English

Kindly submit your application to us using the Apply Now button

About us:

Paddy Power Betfair plc was formed in February 2016 from the merger of two of the fastest-growing online betting operators in the world; Paddy Power plc and Betfair Group plc. Paddy Power is a multichannel (online and retail) betting operator widely seen as one of the most distinctive consumer brands in Europe. Betfair is an innovative online-only betting operator which pioneered the betting exchange in 2000, changing the landscape of the sports betting industry over the next decade.

The combined Paddy Power Betfair group is a significant scale player in the industry, with total revenues of £1.3bn coming from a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe. We employ over 7000 people with a strong focus on online (80% of revenue) and fully regulated markets (95% of revenue). We also operate two of the most exciting international sports betting operators; Sportsbet in Australia and TVG in the USA.

What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected. People who – day in, day out – help us to beat the competition in some highly competitive markets. The customer is at the heart of everything we do and above all we value people who go the extra mile to consistently deliver exceptional service.

Doing things differently, believing in ourselves and each other, and never settling for second best has led to double digit growth, and it also means our employees are readily equipped to step up and excel their careers. So if you share our passion, and you’ve had enough dull moments in your work life to last a lifetime, join a team at the heart of the action, ahead of the pack and pushing boundaries at Paddy Power Betfair.


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