Technical Support Specialist

Our well established payments company is actively seeking a Technical Support Specialist to join their growing team!

Responsibilities:

• Respond to client inquiries via email, chat and phone

• Keep up to date with best in practice guidelines

• Setup various clients on the platform and train them on how to use applications

• Provide excellent troubleshooting for clients and their issues

• Resolve issues that you can resolve, escalate those you can not

• Work with vendors and third party suppliers as needed

• Prepare documentation for tools and processes

• Previous client-facing technical support experience with great technical proficiency
• Positive and outgoing personality
• Experience with SQL/MySQL and databases would be considered an asset
• Excellent multitasking skills
• Experience with ZenDesk or related software

• Bachelors degree in IT or related field would be considered an asset