Support Technician

A new role has arisen in the manufacturing industry for a Support Technician.

Responsibilities include -

• Providing comprehensive support for IT systems, hardware, and peripherals, including troubleshooting, request fulfilment, and ticket management. 
• Delivering on-site engineering services per customer contracts, ensuring system availability, and maintaining customer satisfaction through corrective and preventive maintenance.
• Supporting L1 and L2 hardware and peripheral issues, coordinating with internal teams and third parties for escalated incidents. 
• Monitoring and addressing concerns in the printing environment, and providing regular reports and updates. 
• Installing and configuring hardware/software, maintaining knowledge of relevant contracts, and utilizing company tools for service delivery.
• Managing changes to live systems with proper planning, documentation, and testing.

• Comfortable working in a client-facing environment
• Has a valid driving licence
• Hardworking, goal-oriented, and energetic, with the ability to perform efficiently, effectively, and professionally in a fast-paced, results-driven environment.
• Ability to effectively communicate in the English language, both verbally and in writing
• Ability to read and interpret technical journals, specifications, international technical standards
• Experience in installing and configuring PCs
• Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.

• Higher level education in Mechanical/Electrical engineering (A-levels, diploma, or Degree);
• 2 years experience handling electro/mechanical equipment or supporting desktop workstations and printers