IT Infrastructure, Operations & Security Manager

This multifaceted role demands a blend of technical prowess, leadership acumen, and strategic thinking.
The ideal candidate will be a hands-on leader adept at navigating change, managing budgets, tracking KPIs,
fostering a successful team, and ensuring robust IT infrastructure and security.

RESPONSIBILITIES:

• Manage and maintain IT infrastructure: Oversee the smooth operation of servers, networks, storage, and other critical systems.

• Implement and maintain security controls: Enforce security policies, configure firewalls, manage access controls, and conduct vulnerability assessments to safeguard sensitive data.

• Troubleshoot and resolve IT issues: Diagnose and resolve technical problems efficiently, minimizing downtime and ensuring system availability.

• Stay abreast of evolving technologies: Continuously learn and adapt to emerging trends in infrastructure and security solutions.

• Lead and manage IT infrastructure and security changes: Develop and execute comprehensive change management plans to minimize disruption and ensure successful implementation.

• Communicate effectively with stakeholders: Clearly explain technical concepts to both technical and non-technical audiences, fostering collaboration and buy-in.

• Train and support users: Provide clear and concise training on new technologies and processes, ensuring user proficiency and maximizing system utilization.

• Develop and manage IT infrastructure and security budgets: Allocate resources effectively, considering long-term needs, potential return on investment (ROI), and cost optimization.

• Negotiate with vendors and service providers: Secure the best possible deals for hardware, software, and security solutions.

• Monitor and track IT expenditures: Identify cost-saving opportunities and ensure adherence to budgetary constraints.

SKILLS & COMPETENCIES:

• Bachelor’s Degree/Diploma in IT/Computer Studies or an equivalent.

• Minimum 4 years experience in a Team Leader or Management position.

• Has the ability to drive the team to deliver projects within the stipulated timelines and with quality.

• Must have strong communication.

• Must have strong problem-solving skills.

• Ambitious, good attitude, willing to learn and promote teamwork spirit.

• Experience in IT Networking & IT Security methodologies.

• Experience in Data Centre Infrastructure such as Servers, Storage, Clustering and Network Appliances.

• Experience in Data Centre Applications such as VMware, Veeam, VPN, 3CX PABX Systems, and other relevant services

• Experience in ITIL Processes & IT Operations best practices.

• Sound Experience in Microsoft platforms and products such as Microsoft Office 365 & Advanced Threat Protection.

• Experienced working in multi-site organisation environments.

• Must be willing to be on-call and travel to off-sites.