Commercial Manager

As the Commercial Manager, you will report directly to the  COO, having key relationships with the Operations Manager and Senior Management and direct reports, as well as other departments and divisions within the Group.

Responsibilities

• Overall responsibility of the Sales and Commercial activities 
• To manage and coordinate all department functions and maintain a high company profile and image at all times
• Coordinate and ensure that activities are handed over to the Operations Manager according to company procedures
• To ensure that departmental staff are actively involved, informed, and trained with the latest information and techniques
• Organise the department’s commercial activities, strategy, planning, and sales forecasts
• Hold weekly commercial meetings with the sales team involving any key team members as needed
• Develop a customer care desk and plan on how this can support the division and the overall customer experience within the group
• Monitor strategy plans, forecasts, sales progress, and results
• Ensure an overall smooth and efficient flow of department functions and activities and support the operations team as needed
• Develop and provide KPIs, statistics, and any objectives that help with monitoring
  the division’s performance
• Monitor and follow up with clients and the company’s principal alike
• To ensure department staff development
• Be responsible for staff image, behaviour, and discipline
• Ensure that company activities are marketable and profitable
• Follow-up on client complaints and issues that may arise from time to time