Operations Manager

ST Hotels in Malta is now hiring an Operations Manager to join their team on a full-time basis. 

Responsibilities:

• Developing and implementing strategies that will ensure a positive experience that exceeds guest's expectations. 
• Work collaboratively with all department managers overseeing every aspect of a hotel to ensure smooth operations.
• Plan and organize the housekeeping and catering activities in a hotel. 
• Anticipate all guest needs and respond promptly and accordingly.
• Establish and maintain standards for a staff performance and customer service. 
• Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. 
• Staffing the hotel appropriately. 
• Reviewing employee behaviour, appearance and performance. 
• Conducting daily meetings to ensure that all departments are in working order. 

Requirements:

• Strong leadership skills. 
• High level of responsibility and accountability. 
• Strong management, communication, problem solving and organizational skills. 

You can proceed with applying by clicking on the "Apply Now" button.