PokerStars in Malta is looking to recruit an Operations Change Business Analyst to join their Operations Customer Experience team on a full-time basis.
Are you our next star player?
The Operations Business Analyst role will play a significant part in our transformational Change portfolio of work. The team will drive the programme through a mixture of tactical and strategic changes in the Customer Experience department. You will be responsible for the management of relationships across multiple teams to ensure effective delivery of the portfolio, and realisation of the benefits.
Job Role:
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
Why do we need you?
The Operations Change Management team is part of the wider Operations Customer Experience Department. The Change Management team ensures smooth implementation of any changes that impact any team that sits within the Customer experience department. This department has a huge focus on all customer journeys from how they contact us, to how we handle that contact once received. Clear transitions and removal of any roadblock in our client experience in order to unlock the full potential of the unit through knowledge, process, and people.
Who we're looking for:
Requirements:
What's in it for you?
Our experience-based salaries are competitive. Plus, there’s a discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Malta.
Your package will include:
The Group:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us.
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Want a seat at the table? Apply now!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a phone/zoom interview.
Find your passion with PokerStars.