Training Manager

Our client, a large-scaled organisation is recruiting for a Training Manager to form part of their HR team. Reporting to the HR Director, your duties will include; 

• Assessing various departments and organizational levels to determine training needs thoroughly. 
• Creating tailored training programs and materials using diverse instructional techniques and delivery methods. 
• Leading training sessions, workshops, and presentations both in-person and virtually to ensure captivating and effective content delivery. 
• Establishing methods to assess training program efficacy, collecting feedback, and make necessary enhancements continuously. 
• Managing logistics for training events, including scheduling, venue coordination, and resource management. 
• Keeping updated on training technology advancements and utilize suitable platforms to improve training delivery and engagement. 
• Collaborating with subject matter experts, department leaders, and HR personnel to ensure training programs align with organizational objectives and address skill deficiencies effectively.
• Offering continuous assistance and materials to staff for reinforcing learning and applying skills at work.
• Verifying that training initiatives adhere to industry regulations, company policies, and pertinent standards.
• Creating and overseeing training budgets, ensuring efficient resource use without compromising quality.
• Recognizing potential for leadership growth and succession planning, crafting initiatives to foster talent and cultivate future leaders.
• Keeping detailed records of training events, participation, and performance measures, producing reports to monitor advancement and showcase the influence of training endeavours.

• Minimum three years working in a similar role, preferably in a customer service oriented environment, having experience in training design, delivery and implementation.
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication, presentation, and interpersonal skills
• Proficiency in learning management systems (LMS) and other training technologies
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Strong organizational skills and attention to detail
• Demonstrated leadership and project management capabilities
• Familiarity with regulatory requirements and compliance standards related to training

• Bachelor's degree in Education, Human Resources, Organizational Development, or related field