Service Advisor

Job Description
Auto Sales Ltd (Kind’s) in Malta, is looking to recruit a Service Advisor on a full-time basis. The selected candidate will form part of an established team within the After Sales Department for Mercedes-Benz, smart, Renault, Dacia, Silence, commercial vehicles, and Fuso Trucks.

Job role:
The selected candidate must be an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. Where necessary the selected candidate will also be required to escalate customer concerns to the competent departments. The successful candidate for this role will need to be able to remain calm when dealing with difficult customers and able to work as part of a team in our modern and busy workshop. The chosen person would need to work to the high standards demanded by our principals.

Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times;
• Responding promptly to customer inquiries;
• Answers customer questions about services, including when to expect vehicle repairs;
• Communicating with customers through various channels, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups;
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of the interaction;
• Acknowledging and resolving customer complaints;
• Knowing our company’s products, services and policies very well;
• Keeping records of customer interactions, transactions, and comments on the company’s CRM system;
• Communicating and coordinating with colleagues as necessary;
• Providing feedback on the efficiency of the customer service process;
• Ensure customer satisfaction and provide professional customer support.

Requirements: 

• Have an A-Level standard of education;
• Displays extensive knowledge about products and services;
• Be able to stay calm when dealing with difficult customers;
• Have some experience working with customer support;
• Be fluent in both written and spoken Maltese and English languages;
• Be computer literate;
• Have good verbal and written communication skills;
• Be in possession of a valid and clean driving license;
• Candidates familiar with modern vehicle technology shall be given preference.

Skills and Competencies: 

• Able to work under pressure;
• Multitasking and time-management skills, with the ability to prioritize tasks;
• Excellent organization skills;
• Be proactive and have good administrative skills;
• Professional attitude and appearance.

Benefits & Offers: 

• Competitive salary;
• Health Insurance;
• Life Insurance;
• Employee referral scheme;
• Employee discounts.

* An attractive salary will be given to the applicant depending on the qualification and experience.

Kind’s – Auto Sales Ltd. 
Kind’s – Auto Sales Ltd has been an industry leader on the island for over 90 years, unofficially founded in 1929, when the company began importing American cars such as Buicks and Chevrolets, as well as Austins and Willys. Following the end of World War II and in light of the steady growth of the automotive industry at the time, the company made contact with Renault of France to import Renault to Malta, which was followed by a deal with Daimler AG of Germany. Today, the company is the only authorized importer and distributor of Mercedes-Benz, Renault, smart and Dacia vehicles, Fuso trucks, Silence, Ariic scooters as well as Michelin, Riken, and BFGoodrich tyres.