Front Desk Associate (Day / Night) - Customer Service jobs in Malta - March 2024
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Front Desk Associate (Day / Night)

G3 Hospitality Ltd , North of Malta

Published on 15 Oct 2021

Expired on 14 Nov 2021


G3 Group in Malta is currently looking to recruit Front Desk Associates (Day/Night) to join their team on a full-time basis. The chosen candidate will be reporting to the Front Office Manager.

“Candidates applying MUST reside in Malta or EU, have a Covid Vaccination Certificate or be willing to undergo a weekly test.

Job Role: 
The candidate's primary responsibility is that of ensuring the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) are also responsible for the adherence to the full SOP's, set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster and includes working night shifts.

Areas of Responsibility:

  • To provide and excel in customer care, provide accurate information to all guests, and promote the hotel’s services and products;
  • To interact positively with the rest of the team and liaise directly with the Line Manager;
  • To efficiently execute the standard Front Desk procedures, such as check-in/out, telephone & email operations, billing & cashiering, night auditing, inputting of data, and basic clerical and organizational tasks;
  • To maintain a confident and mature approach, while practicing tact and diplomacy;
  • To perform other related duties, tasks, and responsibilities as determined by the Line Manager, whilst providing an environment of openness and trust, with constant feedback and performance coaching.

G3 Group:
G3 is a hotel management company running The Pergola Hotel & Spa and The Solana Hotel & Spa in Mellieħa, in the North of Malta.

time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
category
Customer Service
Category
industry
Hotels, Restaurants & Catering
Industry

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