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Customer Support Agents - Norwegian Speaking
This job is closed and no longer accepting applications.
We are looking for Customer Support Agents - Norwegian Speaking to join our client's team. As a Customer Support Agent, you will play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you contribute to a secure online space for users to interact with each other.
ABOUT OUR CLIENT
Our client is a leading provider of products and services for content security and moderation, to online marketplaces and is located in Qormi, Malta.
DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
EXPERIENCE, KNOWLEDGE AND SKILLS
- No previous experience is required.
- A strong PC skills, have the ability to learn to use new computer tools.
- A strong reading and writing skills in Norwegian.
- Basic to conversational English skills.
- Good communication skills.
- Possess strong analytical skills together with decision-making skills, attention to detail and empathy when dealing with customers.
- Professional attitude, attendance – attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.
- Passionate about making a difference.
WORKING TIME
- The working hours are 40 hours per week, 8 hours per day, with thirty minutes unpaid lunch break.
- This is a rotational shift based role. Our client operates 365 days a year (weekends and public holidays).
- Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight, however these times could also vary if cover is required during other periods between 07:00 and midnight, eg. 11:00 to 07:30, with two days off during the week.
- During the training period in the office, the candidates will work Monday to Friday, morning shift 07:00 to 15:00.
SALARY AND BENEFITS
- Competitive salary.
- Hybrid working.
- Possibility to extend leave while working from abroad, within the EU (up to 2 weeks).
- Team performance bonus, received twice a year, based on team performance.
- Development and career opportunities.
- Free transport to the office from certain areas in Malta.
- Free private health insurance cover (after probationary period).
- Free annual eye test.
- Discounts for gym membership, taxi services.
- Free English course.
- Work from home allowance.
- Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period.
- Our client will pay 5 days of accommodation in a hotel, which can be extended further upon authorisation, if the employee can’t find accommodation within the first 5 days.
If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!
Employment Agency Licence EA 5256
Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Customer Service
Category
Business Support Services
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