Customer Service Representative

CMA CGM Malta Agency is looking to recruit a full-time Customer Service Representative to join our successful export team.

Job Role: 
Based in Malta and reporting to the Customer Service Manager of the Import & Export Department, the Customer Service Officer will be responsible to provide exceptional customer service for consumers through inbound telephone calls, online booking systems, and email correspondence. The successful candidate will be an active listener with attention to detail and the ability to process the customers’ queries by channeling them to the appropriate department. The role requires liaising with third parties and ensuring that the customers receive the right information and quick solutions. This is an exciting opportunity for a self-motivated and energetic person with the ability to build and maintain good relationships with customers and third parties alike.

The Requirements: 

• The successful candidate will have an ‘O’ level standard of education, a minimum of one year of experience in the shipping and logistics industry
• Fluent in written and spoken English, and a team player
• The ideal candidate must be highly computer literate with the ability to use Microsoft applications (preferably ECDL level), e-business oriented and have excellent telephone handling skills. Fluency in Maltese will be considered an asset.

CMA CGM Malta:
The CMA CGM Group is built on four corporate values: boldness, initiative, imagination and integrity. These values, already in place when the company was founded, continue to be demonstrated on a daily basis.  CMA CGM Group distinguishes itself by putting its strong corporate values, reminded in the Group’s Code of Ethics, into practice.