Customer Care Representative (Technical)

Our client, offering HVAC services and supplies is looking to employ a Customer Care Representative to join their team.

Responsibilities:

• Cultivate positive customer relationships.
• Educate customers on company terms, conditions, and maintenance programs.
• Manage warranty filing and issuance accurately.
• Organise customer files and maintain showroom appearance.
• Address after-sales inquiries promptly via various communication channels.
• Collaborate with senior staff on sales queries and service appointments.
• Schedule and confirm customer appointments.
• Assist with credit control and debtor management.
• Support showroom operations and handle customer inquiries.
• Provide quotes and facilitate sales closures.
• Aid customers in navigating grant and benefit applications.

Training on the company's products will be provided during the first weeks.

• Ability to efficiently manage and organize customer files, warranties, and documentation both in physical and digital formats.
• Excellent verbal and written communication skills in Maltese and English
• Strong administrative abilities
• High level of accuracy and attention to detail.

• Prior experience in a customer-facing role, preferably in a similar industry, with a strong focus on building positive relationships and resolving inquiries effectively.
• Experience assisting with sales inquiries, providing quotes, and facilitating sales closures would be beneficial.